Refund Policy

1. Overview

At Safety Cert London, we strive to deliver excellent service. If you need to cancel or are unsatisfied with our service, this policy outlines your refund options.

2. Cancellation Refunds

More than 24 hours before appointment

If you cancel your booking more than 24 hours before the scheduled appointment, you will receive a full refund. The refund will be processed to your original payment method within 5-10 business days.

Less than 24 hours before appointment

Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee of up to 50% of the booking value, depending on the circumstances.

No-shows

If you do not provide access to the property at the agreed time and have not contacted us to reschedule, this is treated as a no-show. No refund will be issued for no-shows.

3. Rescheduling

Rescheduling your appointment is free of charge if requested at least 24 hours before the original appointment time. Contact our team by phone or email to arrange a new date.

4. Service Complaints

If you are unsatisfied with the quality of our service, please contact us within 7 days of the inspection. We will investigate your complaint and, where appropriate, arrange a re-inspection at no additional cost or issue a partial/full refund.

5. Failed Inspections

If your property fails an inspection, this does not qualify for a refund. The inspection fee covers the engineer's time and the issuance of the report, regardless of the outcome. We will provide clear guidance on required remedial work.

6. How to Request a Refund

To request a refund or cancellation, please contact us:

• Email: info@mrsafetycert.co.uk
• Phone: 000000

Please include your booking reference number and the reason for your refund request.

7. Processing Time

Approved refunds are processed within 5-10 business days to the original payment method. You will receive an email confirmation when your refund has been issued.